No small print but clear print

The condition on this page applies to companies and individuals when it comes to amounts up to £5,000 per year. The conditions for higher amounts are drawn up in consultation in a separate agreement.

Because 91% of consumers in the UK accept terms and conditions without reading them, we opt for simple language. We find it important to keep our service as accessible as possible.

A few promises from

  • What we convey on the website, in printed matter, marketing communications or in any other way takes precedence over what is written in the fine print, unless the conditions set out on this page are in your favour.
  • Donations can always be cancelled daily
  • Commitments by e-mail, telephone or otherwise by one of our employees will prevail, unless the condition set out on this page is in your favour.
  • strives for optimal customer satisfaction and friendly manners with both private individuals and business relations.
  • We will always do our very best to resolve any disagreements amicably.


Please try to resolve an issue directly with us before posting the issue on social media or review platforms. Thanks!

Return and Refund Policy

The return and refund policy applies to the purchase of tangible products such as merchandise, clothing, gift cards and literature. Planting trees is classified as a donation, see donation policy. 

  • We offer the Legal right of withdrawal times two (i.e. 30 days); calculated from the delivery day.
  • Returns within 30 days are always without reason; calculated from the delivery day.
  • We give the legal warranty period times two. The legal warranty period varies per product category. It is best to search for this on Google, or
  • In the event of a return or guarantee that falls outside the legal term, the return costs are for your own account.
  • If the item has defects, shipping costs are not refundable. If you receive a refund, the cost of the return will be deducted from your refund.

Donation Policy

We always grant requests for reimbursement of donations up to 6 months after the transaction date. If the donation was more than 6 months ago, it may be that the funds have already been used, for example for planting activities. If the donation has not yet been used, reimbursement is no problem at all. In case the donation has been used, we will look for a solution together. We are very aware of the altruistic nature of a donation, and we do our utmost for satisfied donors. For questions, please contact or social media.

The terms “funds”, “contributions”, “gifts” and “donations” are used interchangeably in this policy unless otherwise stated.

Fundraising/Receipt Policy
Funds will be raised in a respectful manner and without pressure. Donor-designated contributions on contributions will be adhered to to the fullest extent possible, as long as they are consistent with’s goals and values

Written tax receipts are issued for all donations. If the donor receives anything in return for their donation, such as dinner or entry to an event, this must be clearly stated on the receipt.
At the beginning of each calendar year, Kuwi will provide each donor who contributed during the previous year with written documentation of all donations received during the previous calendar year.

Gift Acceptance Policy
Gifts to can be made in any amount for the benefit of national or international programs. Gifts may be for a specific program or purpose. Gifts may also be unlimited, in which case they will be paid to the area of greatest need at the discretion of

Gifts of cash does not accept cash gifts, only payments via credit or debit card.

Marketable Securities
Kuwi does not accept gifts of publicly traded securities, stocks and bonds or shares in private companies.

donation policy
Large donations made to or its affiliates for the purpose of establishing an endowment or contributing to an existing endowment must first be fully reviewed and then formally accepted by the Board of Directors, the finance committee.

General terms and Conditions

Our general terms and conditions only apply if this is explicitly stated when entering into an agreement. Explicit means that we explicitly state that:

  • general terms and conditions apply;
  • where you can view these;
  • that we will send you the general terms and conditions free of charge upon request.

In accordance with UK legislations, proceedings such as hyperlinking in an e-mail signature or referring to the existence of a general condition are not sufficient., therefore, does not accept (general) terms and conditions from third parties if the information obligation is not met. Even if this has only been determined after acceptance of the conditions.

We also reserve the right to dissolve terms and conditions accepted by in their entirety in the event of unreasonable terms or terms that are legal but classified as grey terms by the UK government.

1. Kuwi Climate Foundation, established in Amsterdam, Chamber of Commerce no 72831332
2. Customer: the party which has entered into an agreement with.
3. Parties: and customer together.
4. Consumer: a customer who is an individual acting for private purposes.

1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Offers and quotations
1. Offers and quotations from are without engagement, unless expressly stated otherwise.
2. An offer or quotation is valid for a maximum period of 1 month from its date, unless another acceptance period is stated in the offer or quotation.
3. If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.
4. Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in writing.

1. Upon acceptance of a quotation or offer without engagement, reserves the right to withdraw the quotation
or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.
2. Verbal acceptance of the customer only commits after the customer has confirmed this in writing (or electronically).

1. All prices used by are in British pound sterling, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. The parties agree on a total price for a service provided by This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
4. is entitled to deviate up to 10% of the target price.
5. If the target price exceeds 10%, must let the customer know in due time why a higher price is justified.
6. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
7. has the right to adjust prices annually.
8. will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
9. The consumer has the right to terminate the contract with if he does not agree with the price increase.

Payments and payment term

1. may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
2. The customer must have paid the full amount within 7 days, after delivery.
3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without having to send the customer a reminder or to put him in default.
4. reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Consequences of late payment
1. If the customer does not pay within the agreed term, is entitled to charge an interest of 2% per month for non-commercial transactions and an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of on the customer are immediately due and payable.
6. If the customer refuses to cooperate with the performance of the agreement by, he is still obliged to pay the agreed price to

Right of recovery of goods
1. As soon as the customer is in default, is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
2. invokes the right of recovery by means of a written or electronic announcement.
3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to, unless the parties agree to make other arrangements about this.
4. The costs for the collection or return of the products are at the expense of the customer. 

Right of withdrawal
1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:

  • the product has not been used
  • it is not a product that can spoil quickly, like food or flowers
  • the product is not specially tailored for the consumer or adapted to its special needs it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
  • the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
  • the service does not concern accommodation, travel, restaurant business, transport, catering assignment or form of leisure activity
  • the product is not a separate magazine or a loose newspaper
  • the purchase does not concern an (assignment to) urgent repair
  • it does not concern a service that is fully performed with the consent of the customer within the 14 calendar days right of withdrawal period and the consumer has not renounced his right of withdrawal

2. The cooling-off period of 14 days as referred to in paragraph 1 commences:

  • on the day after the consumer has received the last product or part of 1 order
  • as soon as the consumer has received the first the product of a subscription
  • as soon as the consumer has purchased a service for the first time
  • as soon as the consumer has confirmed the purchase of digital content via the internet

3. The consumer can notify his right of withdrawal via, if desired by using the withdrawal form that can be downloaded via the website of
4. The consumer is obliged to return the product to within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.

Reimbursement of delivery costs
1. If the purchase costs and any other costs (such as delivery costs) are eligible for reimbursement according to the law, will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of
withdrawal, provided that the consumer has returned the product to in time.
2. The costs for return are only reimbursed by if the complete order is returned.

Reimbursement of return costs
If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer, unless the consumer has an active membership or active account with

Suspension of obligations by the customer
The customer waives the right to suspend the fulfilment of any obligation arising from this agreement.

Right of retention
1. can appeal to his right of retention of title and in that case retain the products sold by to the customer until the customer has paid all outstanding invoices with regard to, unless the customer has
provided sufficient security for these payments.
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to
3. is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

The customer waives his right to settle any debt to with any claim on

Retention of title
1. remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to under whatever agreement with including of claims regarding the shortcomings in the performance.
2. Until then, can invoke its retention of title and take back the goods.
3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If invokes its retention of title, the agreement will be dissolved and has the right to claim compensation, lost profits and interest.

1. Delivery takes place while stocks last.
2. Delivery takes place at unless the parties have agreed upon otherwise.
3. Delivery of products ordered online takes place at the address indicated by the customer.
4. If the agreed price is not paid on time, has the right to suspend its obligations until the agreed price is fully paid.
5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by

Delivery period
1. Any delivery period specified by is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
2. The delivery period starts after the customer has signed the agreement to and is confirmed in writing or electronically by to the customer.
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

Actual delivery
The customer must ensure that the actual delivery of the products ordered by him can take place in time.

Transport costs
Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

Packaging and shipping
1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to, failing which cannot be held liable for any damage.

1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:
goods delivered that are necessary for the execution of the underlying agreement goods being property of that are present at the premises of the customer goods that have been delivered under retention of title
2. At the first request of, the customer provides the policy for these insurances for inspection.

1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for thecustomer.
2. Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.

1. When parties have entered into an agreement with services included, these services only contain best-effort obligations for, not obligations of results.
2. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
3. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
4. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

1. Exchange is only possible if the following conditions are met:

  • exchange takes place within 30 days after purchase upon presentation of the original invoice
  • the product is returned in the original packaging or with the original (price) tags still attached to it
  • the product has not been used

2. Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer.

Performance of the agreement
1. executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
4. It is the responsibility of the customer that can start the implementation of the agreement on time.
5. If the customer has not ensured that can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer
1. The customer shall make available to all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
3. If and insofar as the customer requests this, will return the relevant documents.
4. If the customer does not timely and properly provides the information, data or documents reasonably required by and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Duration of the service agreement
1. The agreement between and the customer is entered into for an indefinite period of time, unless it results otherwise from the nature of the agreement or the parties have expressly agreed otherwise in writing.
2. If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the term, unless 1 of the parties terminates the contract with due observance of a notice period of 2 month(s), or if a consumer terminates the agreement with due observance of a notice period of 1 month causing the agreement to end at the end of the fixed term.
3. If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless specified explicitly otherwise in writing. If this term is exceeded, the customer must give a written reasonable term to terminate the activities, before it may either terminate the contract or claim damages.

Cancellation of the contract for an indefinite period of time
1. The customer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of a notice period of 1 working day.
2. A consumer has the right to terminate an agreement for an indefinite period with due observance of a notice period of 1 month.

1. The client keeps any information he receives (in whatever form) from confidential.
2. The same applies to all other information concerning of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to
3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
4. The obligation of secrecy described in this article does not apply to information:

  • which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer’s duty to confidentiality
  • which is made public by the customer due to a legal obligation

5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.

1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of an immediately due and payable fine of € 1.000 if the customer is a consumer and €5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of including its right to claim compensation in addition to the fine.

The customer indemnifies against all third-party claims that are related to the products and/or services supplied by

1. The customer must examine a product or service provided by as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to being forced to perform other work han has been agreed.

Giving notice
1. The customer must provide any notice of default to in writing.
2. It is the responsibility of the customer that a notice of default actually reaches (in time).

Joint and several Client liabilities
If enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to under that agreement.

Liability of
1. is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period
Every right of the customer to compensation from shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

1. The customer has the right to dissolve the agreement if imputably fails in the fulfillment of his obligations,
unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfillment of the obligations by is not permanent or temporarily impossible, dissolution can only
take place after is in default.
3. has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give good grounds to fear that the customer will not be able to fulfill his obligations properly.

Force majeure
1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of in the fulfillment of any obligation to the customer cannot be attributed to in any situation independent of the will of, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from .
2. The force majeure situation referred to in paragraph 1 is also applicable – but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which cannot fulfill one or more obligations towards the customer, these obligations will be suspended until can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Modification of the agreement
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
Changes in the general terms and conditions
1. is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Transfer of rights
1. The customer cannot transfer its rights deferring from an agreement with to third parties without the prior written consent of
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability
1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what had in mind when drafting the conditions on that issue.

Applicable law and competent court
1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.

Privacy Policy

The privacy policy is a statement that sets out the ways in which collects, uses, discloses and manages the data of a customer or website visitor.

In line with the General Data Protection Regulation (GDPR), we will let you know what happens to your personal data and why. We do this with a privacy statement., located at Poortland 66, 1046 BD Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Poortland 66, 1046 BD Amsterdam

Daan Vissers is the Data Protection Officer of He can be reached via

Personal data that we process processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:

– First and last name
– Sex
– Date of birth
– Address data
– Phone number
– E-mail address

Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

– Location data
– Information about your activities on our website
– Data about your surfing behaviour across different websites
– Bank account number

Special and/or sensitive personal data that we process

Our website and service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.

For what purpose and on what basis we process personal data processes your personal data for the following purposes:

– Handling your payment
– Sending our newsletter and/or advertising brochure
– To be able to call or e-mail you if this is necessary to be able to carry out our services
– Inform you about changes to our services and products
– Offer you the option to create an account
– To deliver goods and services to you
– analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
– tracks your surfing behaviour on various websites with which we tailor our products and services to your needs.
– also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making takes decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of uses the following computer programs or systems: Copper, Google tracking services, Meta advertising network,, LinkedIn advertising network.

How long we keep personal data does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Name, Address and details: 2 years
Tracking data: 6 months
Correspondence: 5 years (because of the tax authorities)

Sharing personal data with third parties does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. remains responsible for these processing operations.
Cookies, or similar techniques, that we use uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we already informed you about these cookies and we asked for your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser. For an explanation, see:

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below is an overview: Google Analytics, Meta Analytics, LinkedIn Analytics, TikTok Analytics, SnapChat Analytics, Hotjar and other Analytical cookie that measures website visits. The retention period is a maximum of 2 years.

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (CSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Information Commissioner’s Office (ICO). You can do this via the following link:

How we protect personal data takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via